The Montagu Arms Hotel is located in the beautiful village of Beaulieu, surrounded by the glorious scenery of the New Forest. It has four stars and The Terrace Restaurant offers guests 3 AA Rosette fine dining at its best with a menu designed by innovative head chef Matthew Tomkinson. Monty’s Inn is a family pub and bar linked to the hotel, offering traditional country fare in a relaxed and warm atmosphere alongside excellent wines and local ales.
We require an exceptionally polite and courteous receptionist to help us achieve outstanding customer service for guests visiting the hotel. You will provide a warm welcome and a prompt and efficient service, with the aim of always exceeding customer expectations. The role also involves overseeing reservations, managing banking processes and active communication with other departments. Communication and adaptability will be vital as well as the ability to work as a team.
Ensuring our guests receive the highest standard of service is the most important aspect of the receptionist role, as you would expect. Our ideal candidate will have experience working at a similar establishment, a keen eye for detail, as well as exceptional organisational and customer service skills. Familiarity with reception systems such as Opera/Fidelio would be advantageous.
This position is currently full time, with a rota operating on 5 out of 7 days per week, however, 2 days of this contract would be offered on a fixed-term basis to cover maternity leave. Ultimately, this means the role may reduce to a 3-day contract at the end of the maternity leave period.
Transport is an advantage to reach the picturesque village of Beaulieu and it is a good base to explore the South Coast. The hotel is situated 6 miles from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London. The New Forest is a lovely setting with ponies, deer and other animals roaming throughout the Forest and its villages, and beautiful surroundings.
If you are an enthusiastic and ambitious receptionist, hardworking and with high standards of guest care, then we would love to hear from you.
For more information on our hotel please visit our website: www.montaguarmshotel.co.uk
We offer benefits including:
- Use of award winning spa facilities at Careys Manor & SenSpa (our sister hotel)
- Competitive rates of pay
- Meals on duty
- Training and development - we offer the chance to work towards a qualification if you are interested in progressing your career
- Employee Assistance Programme
- Discounts on hotel/restaurant bookings within the group
Please apply with a CV and covering letter to Paige Aydon, Montagu Arms Hotel, Beaulieu, New Forest, Hampshire SO42 7ZL. Tel: 01590 612324 Email: firstname.lastname@example.org
The Montagu Arms Hotel is owned by Greenclose Hotels Ltd; also in the group are Careys Manor Hotel and SenSpa, Brockenhurst and The Imperial Hotel, Llandudno.