We are looking for a waiter/waitress to assist with breakfast service at The Montagu Arms Hotel. This is a fantastic opportunity to develop your hospitality skills alongside a professional, customer-focused breakfast team, delivering a co-ordinated and seamless breakfast provision and providing a warm welcome with exceptional service delivery, all in accordance with company and safety standards. The Breakfast Manager will offer hands-on support, training and guidance, enabling a strong sense of team work and collaboration.

Main responsibilities:

• Meet and greet guests and provide excellent customer service at Breakfast in accordance with the Company standards
• Develop a high degree of knowledge of menu items, ingredients, allergens and pricing
• Take guest orders accurately and efficiently ensuring clear communication with the kitchen
• Accurately prepare bills for guests and efficiently process payments on the system and safely store bills
• Be aware of any guest dissatisfaction and immediately take action to resolve
• Clear and set tables ready for service in accordance with standard operating procedures
• Be responsible for ensuring the mis en place for service e.g. cutlery, crockery, glassware, condiments, fruits, juices etc are re-stocked for service
• Strictly adhere to all rules relating to fire, hygiene and health & safety, as per hotel standards
• Ensure food safety standards are met at all times, ensuring all foods are date labelled correctly, and this is adhered to at all times.
• Communicate effectively with all internal customers e.g. Heads of Departments/colleagues
• Be visible and recognisable as an employee of the Terrace Restaurant at all times while on duty, by wearing correct, clean uniform as prescribed by the hotel
• Adhere to the hotel’s security standards at all times

Our ideal candidate will:

• Be friendly and engaging
• Possess excellent communication skills
• Take pride in their high standards of personal presentation & hygiene
• Have a real passion for customer service and a focus on the guest experience
• Understand and promote our facilities, upselling where possible (training provided)
• Have a good understanding of the English language
• Be familiar with Health & Safety and Food Safety legislation
• Attain good knowledge of the local area in order that you can provide guests with appropriate information

We offer benefits including:

• £16,445pa plus service charge tips (27.5 hours over 5 days per week)
• Leisure membership of our award winning SenSpa facilities at our sister hotel, Careys Manor
• Paid day off on your birthday
• Training & development opportunities
• Hotel and restaurant discounts within the group
• Generous Friends & Family discounts in our group hotels, spa, spa boutique and restaurants
• Employee Assistance Programme through Hospitality Action
• Long serving staff enjoy enhanced holiday entitlement & annual celebratory dinner
• Pension; eligible team members benefit from a NEST pension scheme
• Free parking on-site

Transport is an advantage to reach the picturesque village of Beaulieu and it is a good base to explore the South Coast.  The hotel is situated 6 miles from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London.  

If this role is of interest and you are passionate about the guest experience, then we would love to hear from you. Please apply with a CV & covering letter via the link below.