Room Reservations:
01590 624467

01590 612324

Restaurant Reservations:
01590 612324

covid-19 UPDATE

Jeremy Whitworth - Montagu Arms Hotel Manager

Dear Friends of The Montagu Arms Hotel

After nearly 5 months of closure, we are delighted to finally be back open and welcoming guests back through our doors. 

Whilst we've been closed we've been busy with an exciting project converting the 1920s garages alongside a newly constructed building which will be home to 9 luxury bedrooms and suites. All will be revealed this Summer...

Head Chef Matthew Whitfield has devised a brand new hotel lunch menu designed for long, lazy afternoons enjoying great food and great company. Expect a selection of small plates showcasing spectacular produce straight from the hotel’s organic kitchen garden and from across The New Forest. His new 4 course dinner menu and tasting menus take you on a culinary tour of Hampshire alongside Head Sommelier Sergio's excellent hand-picked selection of wines.

You will also notice that we have welcomed some new team members to the hotel, all of which are seriously talented and passionate hospitality professionals and we can't wait to introduce you to them.

I would like to take this opportunity to once again thank you for your loyalty, trust and continued support. It has been really appreciated.

We can't wait to see you!

Best wishes,


Jeremy Whitworth – Hotel Manager

Our covid-19 secure pledge

Stay with confidence

Sawdays Clean & Safe Charter - The Montagu ArmsGood To Go - The Montagu Arms HotelAA Covid Confident - The Montagu Arms Hotel


Our Teams

  • The health and safety of our team has been of the utmost importance during these times. All team members will undergo mandatory health and safety training, including enhanced cleaning protocols and personal hygiene training, ensuring a safe working environment.
  • We have also introduced 'Health and Safety Ambassadors', to implement and oversee all new practices, procedures and training. 
  • All team members will, upon returning to work, be required to have their temperature checked on a daily basis and must stay at home and follow official guidance on self-isolating should they feel unwell.
  • All team members will be required to sanitise their hands at regular intervals. 
  • All team members will be required to wear PPE as appropriate.
  • All teams will follow a policy of no physical contact and maintain social distancing, wherever possible.

Our Guests

  • All guests are required to wear face coverings when in public areas of the hotel.
  • Check-ins have changed slightly, and your safety is especially important when arriving to the hotel. Screens have been put in reception and social distancing marking has been placed to keep you safe.
  • Quick check-ins will be offered to all guests, so you are able to get into your room quickly and easily with no extra hassle.
  • All guests will be sent a pre-check-in form prior to arrival and are required to fill this in and return to the hotel before their check-in date.
  • We will kindly ask that you allow us to take your temperature on arriving at the Hotel. Should you show signs of a high temperature, we will have to ask you to leave the hotel.
  • Should you become unwell during your stay and are showing symptoms of COVID-19, we will provide you with a quarantine facility (guest bedroom).
  • Our usual valet parking service will not be available meaning all guests are required to park their own cars in the back car park at the rear of the hotel.
  • Cash will not be accepted and credit/debit card details will be required for contactless payments.
  • Helpful signage will be placed around public areas to aid social distancing and we kindly ask guests to respect these measures.
  • Social distancing will be observed throughout the hotel, with reduced capacity in relevant locations, e.g. lobby areas, dining, and closure of some services e.g. spa facilities. 
  • The Hotel Manager is responsible for all aspects of our ‘COVID-19 Secure’ operating plan. You can contact the Duty Manager at any time prior to, and during your stay, should you have concerns related to this or any other matter.

Our Suppliers & Partners

  • We will be receiving visitors and contractors to site by appointment in advance only.
  • Any deliveries will only be received at the ‘goods delivery door’ and suppliers may not enter the premises unless they have an appointment or are authorised to do so.
  • Access to back of house areas are restricted to staff only.


Health & Hygiene

We have elevated our rigorous cleaning procedures for all areas of the hotel and introduced additional safety measures.


Public areas

  • Increased cleaning and disinfecting of common touch points, e.g. lobby areas, public bathrooms, dining chairs/tables and will sanitise areas using a virucidal/bactericidal disinfectant fogger.
  • Hand sanitising stations will be in place throughout the hotel.
  • A one-way system will be in place to uphold social distancing measures.
  • Non-essential items will be removed to reduce cross-contamination. e.g magazines and board games.


Guest Bedrooms

  • Your bedroom will be cleaned with extra care and sanitised using a virucidal/bactericidal disinfectant fogger.
  • Non-essential items will be removed to reduce any contamination risk.
  • We have placed individual amenity bottles in bedrooms, please feel free to take any away that are partly-used as they will be disposed of when you depart
  • Please use your bedroom toilet rather than toilets in public areas
  • Please wash your hands when returning to your bedroom
  • Housekeeping will be available on a request basis only and we kindly ask guests to vacate their room and ventilate prior to our housekeeping teams entering.


Hotel Services

Due to the COVID-19 restrictions currently in place, some of our activities, services and facilities are unfortunately limited or are not available.


  • Monty's Inn will be open everyday for lunch and dinner as well as offering snacks and drinks. There will also be a takeaway menu available.
  • The Terrace Restaurant will be open Wednesday-Sunday with a reduced number of tables.
  • Socially distanced outdoor dining areas have been created and are available for you to enjoy breakfast, lunch, snacks, drinks, afternoon tea and dinner al fresco.
  • Takeaway picnics will be available for residents to pre-order via our website or at the hotel during your stay.
  • Cash will not be accepted and credit/debit card details will be required for contactless payments.



All SenSpa facilities will re-open from 17th May 

All guests at The Montagu Arms can enjoy complimentary use of the swimming pool, sauna, seam room, Jacuzzi and gym from check-in until check-out. All guests staying in the hotel can also upgrade to use the spa hydrotherapy pool. To aid social distancing, pre-booking of swimming lanes and/or hydrotherapy passes is essential.



Weddings & Events

Ceremonies and receptions for up to 15 guests can be held at the hotel from 17th May but larger group gatherings are still not permitted as per government guidance. The popularity of 'micro-weddings' is growing and our boutique style country house hotel is the perfect intimate venue for a smaller celebration.



Outdoor Activities

Having the New Forest as our playground provides many opportunities for social distancing activities such as hiking, cycling, canoeing and much more! Speak to our Reservations team to book your activity.


Flexible Booking

We have also updated our reservation and cancellation policy to provide you with more flexibility and peace of mind when booking accommodation at the hotel. 

A deposit equivalent to the value of the first night’s stay will be taken at the time of booking. Should you need to cancel your booking, the deposit is fully refundable until 14 days prior to the booked arrival date. Changes following this time, and up until 48 hours prior to arrival, the deposit will be held on your account for 365 days to allow you to rebook your stay for a later date.  Changes within 48 hours of arrival will result in the deposit being forfeited as a cancelation charge.


The VAT rate for hotel accommodation, meals and non-alcoholic beverages decreased to 5% from 15 July 2020.

Guests that paid a deposit to us before 15 July 2020 may wish to understand whether they are entitled to a partial refund in respect of the VAT element.

Our policy is that partial VAT refunds will not be made.

The reason for this is twofold:

  1. Our advertised rates are advertised as inclusive of VAT and not at a price plus VAT. This allows a guest to have certainty about the price they will pay and the obligation to meet the VAT thereon sits solely with us. This means that if the VAT rate goes up the guest will pay no more and if the VAT rate goes down, as it has done now, the guest will not receive a refund, and;
  2. Notwithstanding the above, we hope guests will understand that we and our entire industry are enduring the biggest challenge to business survival in living memory. As such we believe that not only are we legally entitled to retain the benefit of the VAT reduction we believe that it’s the right thing to do in order to return our business to a strong footing and to protect jobs.

Our Community

Room To Reward

We have pledged hotel stays to volunteer recognition charity Room To Reward  to say ‘thank you’ to inspirational volunteers who gave up their time to make a difference to those who most needed it during the Covid-19 pandemic.

Love The Forest

To protect humanity, we must protect nature. Our home in the New Forest is also home to ancient trees and an abundance of wildlife from grazing ponies to rare bird species. That’s why every time you stay at The Montagu Arms, £1 is donated to The New Forest Trust’s ‘Love the Forest’ scheme who raise funds for conservation and education projects to preserve our natural surroundings for many generations to come.

As The Montagu Arms Hotel closely monitors the global situation, we will continue to stay in touch and provide you with updates as they become available. 

Thank you for your continued loyalty and we look forward to welcoming you back to the hotel.

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